Shipping Policy

Shipping Within the United States

We ship all orders from within the United States. Once your order is placed and payment is confirmed, we get to work right away.

Processing Time

Orders are typically processed within 1–2 business days. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

Delivery Times

• Standard Shipping: 4–7 business days
• Expedited Shipping: 2–3 business days (where available)

Delivery estimates begin after your order has been processed and handed to the carrier. Delays caused by carriers or weather events are outside our control, but we'll always do our best to help you track down your package.

Order Tracking

Once shipped, you'll receive an email with your tracking number. You can use this to monitor your delivery directly on the carrier's website.

Questions?

If you haven't received your order within the expected timeframe, contact us at info@xyscent.com and we'll look into it promptly.